Help Desk Technician

Location: New York, NY

Department: Information Technology

Type: Full Time

Min. Experience: Entry Level

WHO WE ARE

The Vera Institute of Justice, founded in 1961, envisions a society that respects the dignity of every person and safeguards justice for everyone. 

  • We study problems that impede human dignity and justice.
  • We pilot solutions that are at once transformative and achievable.
  • We engage diverse communities in informed debate.
  • We harness the power of evidence to drive effective policy and practice.

Vera is independent and nonpartisan, with staff who combine expertise in research, technical assistance, and demonstration projects to improve the systems people rely on for justice and safety. We have offices in New York City; Washington, D.C.; Los Angeles; and New Orleans.

PRIMARY FUNCTION/PURPOSE

The Help Desk Technician provides day-to-day technical support (level 1 & 2) via the Help Desk to employees working in Institute offices, as well as remotely.

PRIMARY RESPONSIBILITIES:

  • Respond to Help Desk requests in a timely and efficient manner. Analyze and resolve hardware and software problems in a timely and accurate fashion and provide end-user training when required;
  • Provide tech support for in-house events which require Audio/Video services and web conferencing and troubleshoot issues related to A/V systems before escalating to our AV support services.
  • Handle day to day support of the company’s Smartphone & mobile device portfolio.
  • Create and maintain hardware inventory.
  • Other duties as assigned.

QUALIFICATIONS

  • Bachelor’s degree in information technology, computer science or a related field preferred;
  • 1 - 2 years’ experience with help desk/desktop support and network administration required.
  • Knowledge of Active Directory, Windows operating systems, Microsoft & Adobe applications, networking software & hardware, cabling & protocols (DHCP, DNS, VPN, TCP/IP, VOIP, etc.).
  • Some experience in web conferencing, wireless networks, Microsoft SQL Server, email and Smartphone administration.
  • Qualified candidates must be reliable, responsible, able to multi-task, and have strong organizational, writing, communication, customer service and people skills.

How to apply

Please submit a cover letter and resume. Online submission in PDF format is preferred.

However, if necessary, materials may be mailed or faxed to

ATTN: Human Resources/IT

Vera Institute of Justice

233 Broadway, 12th Floor

New York, NY 10279

Fax: (212) 941-9407

Please use only one method (online, mail or fax) of submission.

No phone calls, please. Only applicants selected for interviews will be contacted.

Vera is an equal opportunity/affirmative action employer.  All qualified applicants will be considered for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, or caregiver status.

Vera works to advance justice, particularly racial justice, in an increasingly multicultural country and globally connected world. We value diverse experiences, including with regard to educational background and justice system contact, and depend on a diverse staff to carry out our mission.

For more information about Vera and the Center on Sentencing and Correction’s work, please visit www.vera.org.

Apply for this Position
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume as .pdf, .doc, .docx, .odt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

LinkedInLinkedIn profile URL:
Desired salary*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
References: Please enter names and contact information:
Please upload a cover letter as part of your application for this position.*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

YES, I HAVE A DISABILITY (or previously had a disability)
NO, I DON’T HAVE A DISABILITY
I DON’T WISH TO ANSWER

Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.


PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.